ORDER CANCELLATION POLICY

HAYAM — Order Assistance

At HAYAM, we understand that customers may occasionally need to change or cancel an order. Please review the following guidelines.

Requesting a Cancellation

If you wish to cancel an order, contact us as soon as possible at hayam.store.offical@gmail.com.

Please include your order number and the email address used when placing the order.

Cancellation Approval

Cancellation requests are subject to the order's processing and dispatch status. We will make reasonable efforts to accommodate a request received before dispatch, but cancellation cannot be guaranteed once an order has been processed or handed to the courier.

Refunds for Cancelled Orders

If a cancellation is approved and payment has already been collected, any applicable refund will be processed in accordance with our Refund & Return Policy and applicable law.

Refund processing times may vary depending on the payment provider.

Orders Already Dispatched

Orders that have already been dispatched may not be eligible for cancellation. In such cases, please contact our support team for guidance on the available options under our return policy.

Incorrect Order Details

If you entered an incorrect size, address, or contact number, contact us immediately. Changes are subject to order status and cannot be guaranteed after processing.

Contact Us

For cancellation requests:

Email: hayam.store.offical@gmail.com

Please note that submitting a cancellation request does not mean the order has been cancelled until our team confirms it.