PRIVACY POLICY

HAYAM — Your Privacy Matters

This Privacy Policy explains how HAYAM collects, uses, stores, and shares personal information when you visit our website, place an order, or contact us.

Information We Collect

Depending on how you interact with our store, we may collect:

• Contact details, such as your name, email address, phone number, and shipping address.

• Order information, including purchased products, order history, and delivery details.

• Payment-related information processed through the payment methods available at checkout.

• Technical information, such as device details, browser type, IP address, and website usage data.

• Information you provide when contacting customer support or submitting a form.

How We Use Your Information

We may use personal information to:

• Process, confirm, and fulfil orders.

• Arrange shipping and delivery.

• Provide customer support and respond to enquiries.

• Process payments, returns, exchanges, and refunds.

• Maintain website security and prevent fraudulent activity.

• Improve our website, products, and customer experience.

• Send marketing communications where permitted by law and applicable consent requirements.

• Comply with legal and regulatory obligations.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential store functions, remember preferences, understand website activity, and support marketing or analytics where enabled.

You may be able to manage cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect some website features.

Sharing of Information

We may share relevant information with service providers who help us operate our store, including ecommerce platform providers, payment processors, shipping and delivery partners, analytics providers, and customer support services.

We may also disclose information when required by law, to protect our rights, or to address fraud and security concerns.

We do not sell personal information in exchange for money. Any data sharing for advertising or analytics will be handled in accordance with applicable law.

Data Security and Retention

We take reasonable steps to protect personal information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for order fulfilment, customer support, legal compliance, dispute resolution, and legitimate business purposes.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restrictions on the use of your personal information.

To submit a privacy-related request, contact us using the details below. We may need to verify your identity before responding.

Third-Party Services

Our store may contain links to third-party websites or use external services. Those services have their own privacy practices, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date where appropriate.

Contact Us

For privacy-related questions or requests:

HAYAM
Email: hayam.store.offical@gmail.com