Refund & Return Policy
REFUND & RETURN POLICY
HAYAM — Style That Speaks.
At HAYAM, we want you to shop with confidence. If your purchase does not meet your expectations, please review our return and refund guidelines below.
Return Eligibility
Items may be eligible for return or exchange according to our applicable store policy and consumer protection laws. Items should be unused, unworn, unwashed, and returned in their original condition with tags and packaging where applicable.
Items damaged through misuse, alterations, or normal wear may not qualify for a return, subject to applicable law.
How to Request a Return
To request a return or exchange:
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Email hayam.store.offical@gmail.com with your order number.
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Explain the reason for your request.
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Wait for our team to provide return instructions.
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Package the item securely and follow the instructions provided.
Please contact us before sending any item back.
Refunds
Returned items may be inspected after receipt. We will notify you of the outcome of your refund request.
Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider or financial institution.
Any applicable return shipping charges or deductions will be communicated in accordance with our published policy and applicable law.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, contact us promptly at hayam.store.offical@gmail.com. Please include your order number and clear photographs showing the issue so we can review your request.
Exchanges
Exchanges are subject to product availability and applicable return conditions. Contact our support team before returning an item so we can guide you through the process.
Contact Us
For return, exchange, and refund enquiries:
Email: hayam.store.offical@gmail.com
HAYAM reserves the right to assess requests in accordance with this policy and applicable law.